tag:status.airtasker.com,2005:/historyAirtasker Status - Incident History2024-03-29T16:23:07+11:00Airtaskertag:status.airtasker.com,2005:Incident/203253062024-03-22T16:10:03+11:002024-03-22T16:10:03+11:00Afterpay unavailable<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>16:10</var> AEDT</small><br><strong>Investigating</strong> - Afterpay is currently unavailable for new bids</p>tag:status.airtasker.com,2005:Incident/200453342024-02-22T18:39:19+11:002024-02-22T18:39:19+11:00Notifications not sending<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>18:39</var> AEDT</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>18:26</var> AEDT</small><br><strong>Monitoring</strong> - Fix has been deployed and we are monitoring to ensure the issue is resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>18:19</var> AEDT</small><br><strong>Identified</strong> - We have identified the issue and working on a resolution.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>18:16</var> AEDT</small><br><strong>Investigating</strong> - We are aware of an issue with notifications not being sent to users. We are investigating this and will provide an update shortly.</p>tag:status.airtasker.com,2005:Incident/184797052023-09-12T23:10:48+10:002023-09-12T23:10:48+10:00Airtasker scheduled maintenance<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>23:10</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>23:10</var> AEST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>23:01</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>22:43</var> AEST</small><br><strong>Scheduled</strong> - We will be undergoing maintenance during this time</p>tag:status.airtasker.com,2005:Incident/181417152023-08-15T00:46:30+10:002023-08-15T00:46:30+10:00Airtasker Scheduled Maintenance<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>00:46</var> AEST</small><br><strong>Completed</strong> - The maintenance is done</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>00:31</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>00:11</var> AEST</small><br><strong>Scheduled</strong> - We are carrying out scheduled maintenance which will impact the Oneflare local.com.au website between 12:30-1:00am AEDT (+11:00) Tuesday, 15 Aug</p>tag:status.airtasker.com,2005:Incident/177755742023-07-11T02:57:21+10:002023-07-11T02:57:21+10:00Airtasker Scheduled Maintenance July 2023<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>02:57</var> AEST</small><br><strong>Completed</strong> - Maintenance operations are done. The Airtasker platform is now available.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>02:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>10:05</var> AEST</small><br><strong>Scheduled</strong> - Please be advised that we will be carrying out scheduled maintenance which will impact the Airtasker platform between 2:00-3:00am AEST (+10:00) Tuesday, 11 July.<br /><br />Taskers won’t be able to browse tasks or make offers during this window.<br />Customers also won’t be able to post tasks or release payment during this time.<br /><br />We expect to be back soon. Thank you for your patience and understanding.<br /><br />If you have any questions or need help in the meantime, please reach out to our Support team <a href=“https://support.airtasker.com/hc/en-au/articles/213536878-How-can-I-contact-Airtasker-”>here</a>.</p>tag:status.airtasker.com,2005:Incident/166127882023-03-26T04:00:12+11:002023-03-26T04:00:12+11:00Airtasker Scheduled Maintenance<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>04:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>03:02</var> AEDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items. The Airtasker platform is now available.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>02:01</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>12:05</var> AEDT</small><br><strong>Scheduled</strong> - We are carrying out scheduled maintenance which will impact the Airtasker platform between 2:00-4:00am AEDT (+11:00) Sunday, 26 March.<br /><br />Taskers won’t be able to browse tasks or make offers during this window.<br />Customers also won’t be able to post tasks or release payment during this time.<br /><br />We appreciate your patience and understanding.<br /><br />If you have any questions or need help in the meantime, please reach out to our Support team <a href=“https://support.airtasker.com/hc/en-au/articles/213536878-How-can-I-contact-Airtasker-”>here</a>.</p>tag:status.airtasker.com,2005:Incident/163123752023-03-01T19:43:15+11:002023-03-01T19:43:15+11:00Notification page outage<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>19:43</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>19:21</var> AEDT</small><br><strong>Monitoring</strong> - Impact: Viewing the notification feed returns an error; Notification counts are broken.<br />A fix has been implemented and the issue is mitigated. We are monitoring the issue now.</p>tag:status.airtasker.com,2005:Incident/125891212022-11-01T13:45:03+11:002022-11-01T13:45:03+11:00Airtasker Android application removed from Google PlayStore<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>13:45</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>16:36</var> AEDT</small><br><strong>Monitoring</strong> - The Airtasker Android application is back in the Google Play Store. We are currently monitoring and will update further once this is fully resolved.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>21:51</var> AEDT</small><br><strong>Identified</strong> - The Airtasker Android app has been removed from the Google Play Store due to an apparent login failure during automated testing. We have provided back the proper credentials and are waiting for this issue to be resolved.</p>tag:status.airtasker.com,2005:Incident/126771552022-11-01T13:44:50+11:002022-11-01T13:44:50+11:00Airtasker Website is down<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>13:44</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>11:13</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are currently monitoring the status of the services</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>11:00</var> AEDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>10:59</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating this issue and are working to bring the website back up.</p>tag:status.airtasker.com,2005:Incident/108829502022-08-22T23:50:38+10:002022-08-22T23:50:38+10:00Increased errors across the site<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>23:50</var> AEST</small><br><strong>Resolved</strong> - This incident has now been resolved.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>23:12</var> AEST</small><br><strong>Monitoring</strong> - A workaround has been implemented and the site now operational. <br />Users may have experienced multiple tasks get created if they attempted to create them during this incident.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>22:14</var> AEST</small><br><strong>Investigating</strong> - We are currently investigating an increase in errors that may be affecting use of the website and apps. Updates will be provided shortly.</p>tag:status.airtasker.com,2005:Incident/103662792022-06-21T18:03:38+10:002022-06-21T18:03:38+10:00Cloud provider outage impacting Airtasker<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>18:03</var> AEST</small><br><strong>Resolved</strong> - All Airtasker marketplace features have been restored and are accessible via our website and apps.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>16:58</var> AEST</small><br><strong>Identified</strong> - We are currently monitoring the status of an ongoing incident that one of our cloud providers (Cloudflare) is currently experiencing that is currently affecting our site and mobile apps. <br /><br />For more details please see https://www.cloudflarestatus.com</p>tag:status.airtasker.com,2005:Incident/97789672022-05-02T14:14:19+10:002022-05-02T14:17:21+10:00Increased error rate caused by cloud infrastructure<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>14:14</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>14:14</var> AEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>14:40</var> AEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>21:31</var> AEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>08:48</var> AEST</small><br><strong>Investigating</strong> - We are aware of intermittent issues with our routing infrastructure that has been causing errors to appear for some users since April 11th. We are working with our services providers to solve the issue.</p>tag:status.airtasker.com,2005:Incident/88770442021-12-18T08:25:23+11:002021-12-18T08:36:00+11:00Airtasker payments through Stripe outage<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>08:25</var> AEDT</small><br><strong>Resolved</strong> - Stripe have marked the incident as resolved https://status.stripe.com</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>08:00</var> AEDT</small><br><strong>Investigating</strong> - Our third-party payment provider Stripe is experiencing an outage which affects Airtasker payments.</p>tag:status.airtasker.com,2005:Incident/79851192021-09-14T03:30:00+10:002021-09-14T04:55:52+10:00Increased error rate caused by cloud vendor partial outage<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>03:30</var> AEST</small><br><strong>Resolved</strong> - An increase in errors from our site was observed between 3:30 and 4:30 AEST. <br />The cause of which was determined to be a partial outage a third party cloud vendor. <br />Impact has since subsided and we are reaching out to our vendor to provide more details.</p>tag:status.airtasker.com,2005:Incident/76323322021-08-06T09:56:09+10:002021-08-06T09:56:09+10:00Partial degradation of social logins on web<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>09:56</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>09:51</var> AEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>20:27</var> AEST</small><br><strong>Identified</strong> - The airtasker.com Facebook and Google socials are currently experiencing some delays. If you are unable to sign in, please use your email address and password to access the site. Instructions to reset your password are found <a href="https://support.airtasker.com/hc/en-au/articles/200835574-I-forgot-my-password-how-do-I-reset-it-">here</a>.</p>tag:status.airtasker.com,2005:Incident/75414022021-07-20T07:00:33+10:002021-07-20T07:00:33+10:00Planned downtime<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>07:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>05:20</var> AEST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items scheduled for today.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>03:00</var> AEST</small><br><strong>In progress</strong> - We are currently performing scheduled maintenance, so our website and mobile apps are down. This means that you're not able to browse tasks or make offers during this window. Task posters also aren't able to release payments during this time, so getting paid may take a little longer than usual. We expect to be finished in a matter of hours, and are doing our best to get you back online ASAP.We appreciate your patience and understanding. If you'd like to stay up-to-date with our progress, please click on the 'SUBSCRIBE TO UPDATES' button above, and we'll keep you posted :)</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>08:21</var> AEST</small><br><strong>Scheduled</strong> - We would like to let you know that our website and app will be down on July 20th 2021, from 3am (AEST) for about 4 hours for some scheduled maintenance. <br /><br />This means that you won't be able to browse tasks or make offers during this window. Job posters also won't be able to release payment during this time, and some payments may take a little longer than usual.<br />We appreciate your patience and understanding. If you have any questions or need help in the meantime, please reach out to our Support team <a href="https://support.airtasker.com/hc/en-au/articles/213536878-How-can-I-contact-Airtasker-">here</a>.</p>tag:status.airtasker.com,2005:Incident/68860892021-05-01T15:19:13+10:002021-05-01T15:19:13+10:00Third party payment provider outage<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>15:19</var> AEST</small><br><strong>Resolved</strong> - We have received confirmation from the payment provider that the issue impacting their API has been resolved. <br />This is reflected in the decreased error rates we have seen on the Airtasker platform which is now fully operational.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>14:51</var> AEST</small><br><strong>Monitoring</strong> - We are currently monitoring the status and impact that a third party payment provider outage is having on our platform. <br />This issue has been identified and confirmed related to the Stripe outage reported on https://status.stripe.com/. <br /><br />This issues is currently affecting users ability to accept and make bids on Tasks as well as update Payment details. <br />We will continue to monitor the situation and provide updates as soon as available.</p>tag:status.airtasker.com,2005:Incident/66329792021-03-30T08:03:35+11:002021-03-30T08:03:35+11:00Third party provider service disruption<p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>08:03</var> AEDT</small><br><strong>Resolved</strong> - The vendor has confirmed the issue has been resolved.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>20:55</var> AEDT</small><br><strong>Monitoring</strong> - We have identified and are currently monitoring an ongoing incident with a third party vendor that is resulting in an increase in errors on our site. This is not specific to Airtasker and we have confirmed that our internal systems are fully functional so service can resume as soon as our provider has resolved their issue. We are currently working with the vendor to get timely updates to the status of the problem.</p>tag:status.airtasker.com,2005:Incident/62503462021-02-12T16:07:03+11:002021-02-12T16:07:03+11:00Make an offer on iOS app outage<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>16:07</var> AEDT</small><br><strong>Resolved</strong> - This issue is now resolved and the root cause under review.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>15:38</var> AEDT</small><br><strong>Monitoring</strong> - We are currently monitoring the mitigation of a partial outage to the Make an Offer screen on iOS which affected users between 13:04-3:14PM AEDT. <br /><br />The cause of the issue has been identified and a fix has been applied.</p>tag:status.airtasker.com,2005:Incident/56501452020-11-25T17:26:09+11:002020-11-25T17:26:09+11:00Increased error rate and notifications outage<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>17:26</var> AEDT</small><br><strong>Resolved</strong> - We have confirmed that the remediation action taken has resolved this incident and the Airtasker platform is now fully available.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>17:04</var> AEDT</small><br><strong>Monitoring</strong> - We have mitigated the previously reported outage, and all Airtasker functionality should now be restored.<br /><br />Notifications via email, push and SMS between 4pm and 5pm AEDT may have not been delivered. <br />If you had any active tasks between this period, we suggest checking the status for those tasks for updates or any actions required.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>16:55</var> AEDT</small><br><strong>Identified</strong> - We are currently experiencing an outage impacting a number of Airtasker features, including email, push and SMS notifications about tasks. As a result, posting tasks, making or accepting offers, comments, messages and releasing payment are likely to be affected.<br />We are working to resolve the situation as fast as possible. More updates to follow here.</p>tag:status.airtasker.com,2005:Incident/46451772020-07-17T21:00:00+10:002020-07-18T08:06:54+10:00Airtasker UK Edge Network DNS Outage<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>21:00</var> AEST</small><br><strong>Resolved</strong> - Between 21:13 GMT and 21:41 GMT 17 July 2020 the airtasker.com/uk/ and airtasker.co.uk site were unreachable. <br /><br />This outage has been identified by our CDN provider as DNS issue in their own edge network. <br />Our CDN provider has identified the cause of the issue and started implementing a fix. <br /><br />Further updates and details to the status of their incident can be found here https://www.cloudflarestatus.com/<br /><br />This incident had no impact to Airtasker's users outside of the UK.</p>tag:status.airtasker.com,2005:Incident/34602922020-01-23T18:50:05+11:002020-01-23T18:50:05+11:00Instant Book and Subscriptions functionality degraded due to AWS Platform degradation<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>18:50</var> AEDT</small><br><strong>Resolved</strong> - Error rates have resided and all delayed jobs have now been processed. <br />AWS has confirmed their root cause issue has also now been marked as resolved.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>17:03</var> AEDT</small><br><strong>Update</strong> - AWS has identified the cause of the issue and is working on a fix which they expect to resolve the issue.<br />Please refer to their status page here https://status.aws.amazon.com/#AP_block.<br />Due to the extended period of outage this issue has started to delay our email and push notifications.<br />We are monitoring this delay and commencing a workaround.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>14:22</var> AEDT</small><br><strong>Monitoring</strong> - We have confirmed the issue is solely caused by the current AWS Platform degradation and will continue to monitor. <br />Please refer to the AWS Status Page here https://status.aws.amazon.com/#AP_block.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>13:57</var> AEDT</small><br><strong>Identified</strong> - We have identified the problem with the AWS Platform is resulting in an increased error count impacting customers ability to Post new subscription Tasks and accept Instant Bookings.</p>tag:status.airtasker.com,2005:Incident/34115222020-01-10T19:46:30+11:002020-01-10T19:46:30+11:00Partial site degradation<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>19:46</var> AEDT</small><br><strong>Resolved</strong> - After monitoring the workaround the issue is now resolved.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>16:42</var> AEDT</small><br><strong>Monitoring</strong> - A workaround has been implemented and errors have subsided to normal thresholds. <br />We are continuing to monitor and implement a long term fix.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>16:22</var> AEDT</small><br><strong>Identified</strong> - The cause of the issue has been identified and a workaround is currently being implemented.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>16:11</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that may be affecting some users ability to assign tasks at this point in time.</p>tag:status.airtasker.com,2005:Incident/33126762019-12-17T04:35:49+11:002019-12-17T04:35:49+11:00Planned downtime<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>04:35</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>04:30</var> AEDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>03:30</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>16:52</var> AEDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.airtasker.com,2005:Incident/31852882019-11-11T04:41:33+11:002019-11-11T04:55:00+11:00Planned downtime<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>04:41</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>04:36</var> AEDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>03:06</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>16:01</var> AEDT</small><br><strong>Scheduled</strong> - Internal systems upgrade. Sorry for the inconvenience.</p>